At Fabtone, we are committed to processing and delivering your orders safely and on time. Please read our Shipping Policy to understand our order processing and delivery procedures.
1. Order Processing
Orders are processed after successful payment and order confirmation.
We generally dispatch orders within 1–2 working days. Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time
Estimated delivery time is generally 3–7 working days after dispatch, depending on the delivery location and courier service.
Delivery times may vary for remote locations, during public holidays, festivals, adverse weather conditions, or due to circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Any applicable free-shipping offer will be subject to the terms and conditions mentioned on the website.
4. Order Tracking
Once your order has been dispatched, tracking details may be shared with you through your registered email address, mobile number, or other available communication channels.
You can use the tracking information to check the current status of your shipment.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
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Full name
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House/Flat/Building number
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Street/Colony/Area
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City and State
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PIN/Postal Code
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Valid contact number
Fabtone will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address or unavailable recipient.
6. Delayed or Failed Delivery
Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to courier service issues, weather conditions, public holidays, incorrect address details, natural events, or other circumstances beyond our control.
If a shipment is returned to Fabtone because the customer was unavailable, refused delivery, or provided an incorrect address, additional shipping charges may apply for re-delivery.
7. Damaged Package or Product
If your package appears damaged or the product is damaged, stained, defective, or incorrect upon delivery, please contact us within 7 working days of receiving the order.
Please provide your order number along with clear photographs/videos of the package and product so that our team can investigate the issue and arrange a replacement where applicable.
8. International Shipping
For international orders, delivery times, shipping charges, customs duties, taxes, and other applicable charges may vary depending on the destination country.
Any customs duties, import taxes, or other charges imposed by the destination country may be payable by the customer unless otherwise stated at checkout.