Return, Replacement & Refund Policy
At Fabtone, we carefully check every product before dispatch to ensure you receive it in good condition. We accept return, replacement, and refund requests only when the issue is from our side or the product has a genuine quality or delivery-related problem.
Eligible for Replacement
You may request a replacement in the following cases:
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Product is damaged or defective.
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Product has stains or visible marks.
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Wrong product, color, design, or size has been delivered.
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Product received is different from the product ordered.
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Any other genuine product or order-related issue caused by Fabtone.
Replacement Period
All eligible replacement requests must be raised within 7 working days of receiving the order. Requests made after 7 working days may not be accepted.
How to Request a Replacement
Please contact our customer support within 7 working days and provide:
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Order number
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Clear photographs/videos showing the issue
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A brief description of the problem
Our team will review the issue and, if approved, arrange a replacement for the eligible product.
Refund Policy
In cases where a replacement is not possible or as approved by Fabtone, a refund may be issued.
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Refunds will be processed as store credit or credited to the customer account.
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The refund will be initiated within 3–4 working days after the returned parcel is received and verified.
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The credited amount can be used for future purchases on Fabtone.
Important Conditions
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Products must be returned in their original condition, with tags and packaging intact, wherever applicable.
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Replacement or refund is subject to verification of the reported issue.
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We do not accept returns for change of mind, personal preference, or incorrect product selection by the customer.
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We do not accept returns for normal variations in color, print, texture, or handmade characteristics that are inherent to the product.
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If the issue is confirmed to be from our side, Fabtone will provide a replacement or refund as applicable.